Extended Manufacturer’s Warranty
Using the Terms & Conditions of the Original Manufacturer

 

Your Extended Manufacturer’s Warranty is designed to provide you with protection against potentially expensive repair costs in the event of your camera or equipment developing a fault, during the period of additional warranty purchased.


Any repairs, administration and or support services required under this warranty are provided by Phototechnical, Warranty Support Services Division.

In providing warranty support services Phototechnical is acting as the national fulfilment agent for the product retailer shown on this certificate of warranty.

The Extended Manufacturer’s Warranty is limited to the extension of the same conditions as supplied by the original manufacturer of the equipment, not withstanding the terms & conditions listed below, for the period indicated, unless a separate agreement, in writing, is made between the customer and the supplier of the equipment.

 
Phototechnical Warranty Support Services will undertake to:

  • Restore your camera or equipment to full working order, using the services of  Phototechnical.
  • Provide all spare parts and labour at no charge to you as the owner of the equipment.
  • Should repair be uneconomic or parts be unavailable, will through Phototechnical Warranty Support Services, replace your camera with one of similar type and equal value, (based on its value at the time of the claim)
  • Provide return postage for the camera / equipment from Phototechnical to anywhere in Australia, free of charge, for valid claims.
  • Extend the warranty for a further period at any time during the previous warranty period, by payment of the required fee.
  • Clearly communicate with warranty holders to give GUARANTEED SERVICE SATISFACTION.

 

 TERMS & CONDITIONS

  • It is the customer’s responsibility to notify Phototechnical Warranty Support Services that a warranty claim will be made (See “How to claim on your warranty….” below), as soon as possible after a fault is noticed and the item returned, as soon as practicable, with a clear explanation of the problem.
  • While every care is taken, Phototechnical Warranty Support Services accepts no liability for consequential loss, or memory cards and accessories not listed on the paperwork.
  • Warranty is valid providing customer registration is correct and all relevant paperwork is supplied at the time of any claim.
  • If a claim is made for repairs under this warranty, but Phototechnical Warranty Support Services deems such repairs to be outside the warranty conditions, a quote will be issued. Any charge repairs carried out will be guaranteed separately for one year, will run concurrently and will not affect the continuance of the original Extended Manufacturer’sWarranty. A quote refused fee may be charged for some items.
  • The warranty will be considered void if the equipment has been damaged by misuse, wear, impact, water/liquid, sand, dust, dirt, grit, battery corrosion, unauthorised repair, or treated in any way which causes the equipment to malfunction.
  • No other individual or company is authorised to carry out repairs under this warranty without our written permission.
  • Phototechnical is the sole repairer for this warranty. Phototechnical Warranty Support Services reserve the exclusive right to determine which claims are within the warranty guidelines.
  • Warranty will not be validated until payment is received by Phototechnical Warranty Support Services.

 

HOW TO CLAIM ON YOUR WARRANTY IN THE EVENT OF CAMERA OR EQUIPMENT BREAKDOWN

We find that many apparent camera /equipment failures are due to something simple. So we ask you to please run through the following check list, before contacting us, to avoid embarrassment.

  • Is your camera / equipment switched on.
  • Check your camera’s battery.
  • Check memory card it may be full or require re-formatting.
  • Check for sand or signs of impact.

 

NOW, WITH YOUR WARRANTY CERTIFICATE & CAMERA / EQUIPMENT IN FRONT OF YOU, PLEASE

PHONE: 1800 63 43 22

OUR HELPFUL STAFF WILL TAKE YOU THROUGH THE PROCEEDURE NEEDED TO HAVE YOUR CAMERA OR EQUIPMENT REPAIRED UNDER WARRANTY.